CM Summit June 7-8 New York, Part 1

"Everybody declares 'who I am' on the web now... Not just bloggers—everyone with a Facebook page."
~ John Battelle, Chairman & CEO of Federated Media

"The most important measure is to listen to our customers."
~ John Hayes, CMO of American Express

"Social media dashboards are nirvana to marketers."
~ Ann Lewnes, SVP Corporate Marketing and Communications of Adobe

"All of us are behind the times."
~ Tom Arrix, VP U.S. Sales of Facebook

"Two girls got trapped in a well—first thing they did wasn’t call 911—they updated their Facebook status."
~ Tom Arrix, VP U.S. Sales of Facebook

"Twitter.com has 190M uniques per month. 65M tweets per day. New sign ups up 10% from last month, just on twiter.com.  We are laying down track in front of the train as fast as we can—as it bears down on us."
~ Dick Costolo, COO of Twitter

"If the promoted tweet doesn’t have resonance it won’t be featured… it disappears."
~ Dick Costolo, COO of Twitter

"Analytics are like quantum mechanics. The more data you get—the more you know you don’t know."
~ Dick Costolo, COO of Twitter

"'Suggested users' was taken out to the woodshed and shot."
~ Dick Costolo, COO of Twitter

"We wanted to have a public policy instead of a privacy policy, but CA has a law about that, and they are 'not jokey'... and getting less jokey in Europe."

~ Dick Costolo, COO of Twitter


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